Welcome to the Neighborhood

My mom has been there since [date removed]. She started in memory care but thankfully she was reevaluated after 30 days and was moved to assisted living in mid-January. I have been there almost daily over the last two months. There are so many good things- the common areas are always sparkling clean, the lobby is open and bright, the dining room is efficient (and the food is pretty good), the gym is nice and open, and there are daily events and programming for the residents. But the real story is the staff! I would assume that most places would have high turnover, but I've seen the same faces over the last two months. Everyone (and I mean EVERYONE) is kind and outgoing. The receptionists are amazing, the activity director is funny and always trying to get residents involved, the med techs and support staff know the residents' names and their needs, the servers in the dining room usually know what to bring for the regular residents, the nurses are kind, and overall, it's just a warm, friendly, and fun environment!

My mother was a resident at the Bridges Community for four months before her recent passing, and I cannot express enough gratitude for the exceptional care she received. The staff at Arbor Terrace is, without a doubt, the most compassionate and dedicated group I have ever encountered in any healthcare or caregiving setting. From the start, the caregivers went above and beyond—not just for my mother but for our entire family. Many even shared their personal phone numbers with me, offering updates and reassurance about how Mom was doing. When my mother passed away, the staff’s genuine care was profoundly evident. One gesture that stands out to me came from Rogelio, a young caregiver, who brought roses for my mother during her final days. His kindness and thoughtfulness were an example of the level of care and compassion that Arbor Terrace gave my Mom daily. The administrative staff was equally exceptional. Penny, the head of Arbor, was always available and willing to help. When I encountered an issue with the bathroom not being cleaned, she personally came to the room and ensured it was addressed immediately. It never became an issue again. Lori, the head of staff, maintained open communication with me, always making sure our needs were met and providing invaluable support. The maintenance team, especially Rich, also deserves special recognition. He consistently went above and beyond to help us, whether it was mounting items, taking things to the dumpster, or offering a friendly hand with any request. His warm and helpful attitude made every interaction a pleasure. One of the standout aspects of the Bridges Community is the incredible stability of their staff. Unlike other facilities where high turnover disrupts continuity of care, Bridges has a dedicated team that clearly loves their work. Throughout our time there, we saw the same familiar faces—a comfort not only to us but also to the residents. The staff genuinely looks out for the residents, fostering a warm and caring environment where everyone feels seen and valued. A special mention goes to Belinda, one of the kindest caregivers I've met. She always took the time to bring my mother her favorite cup of coffee and made sure she was comfortable, setting her up in a recliner to watch movies. Belinda’s thoughtful attention to my mom’s comfort showed the true heart of the Bridges Community. I would also like to acknowledge the lovely ladies at the front desk. They were always so sweet and welcoming, making every visit a little brighter. I will especially miss their smiling faces that greeted us each time we arrived. Their warmth and kindness were felt every single day. The Bridges Community also offers a well-thought-out array of activities for residents with memory challenges, including bingo, movies, trivia, and crafts. While my mother couldn’t participate in many of these due to her disabilities, she truly enjoyed the sense of community. Unlike other facilities where residents may remain isolated in their rooms, Bridges fosters a warm, communal atmosphere where residents spend time together, creating a supportive and social environment. The building itself is beautiful, clean, and thoughtfully designed. I especially appreciated that the memory care section wasn’t hidden behind obvious locked doors or labeled as a "neighborhood," as I’ve seen in other places. My mom had previously been in a fancier, more expensive facility nearby with that kind of setup, and she resisted going behind the locked doors. At Bridges, she didn’t even notice—everything just felt like another welcoming hallway. This subtle design choice helped her feel more at ease, preserving her dignity and comfort. I wholeheartedly recommend the Bridges Community at Arbor Terrace to anyone seeking compassionate and comprehensive memory care for their loved one. Knowing my mother was surrounded by such love, dignity, and kindness in her final months is a comfort I will always hold dear.

We moved my mother-in-law to Arbor Terrace Lakeway in September 2024 after needing to increase the level of her care in a safe, nurturing memory care community. We researched five facilities in the area, and it was evident that Arbor Terrace Lakeway was the right choice. From our first meeting with Stephanie L., we felt an immediate connection. She gave us a tour of the Bridges section of memory care, and we were struck by the warm, welcoming community. Every Director, Caregiver, Med-Tech, Engagement Coordinator, and Activities Coordinator made it feel like home. We are on a first-name basis with the staff and have direct contact numbers in case of any urgent needs. After seven months, we still stand by our decision—this will be my mother-in-law’s forever home until God calls her home. The family activities and engagement are excellent, and the food—truly delicious! We especially love that we can dine together as a family in the main entrance restaurant, making it feel like a true dining experience. Any concerns we have are promptly addressed, and the care and attention my mother-in-law receives give us complete peace of mind. Arbor Terrace Lakeway isn’t just a facility—it’s a community filled with compassion, dignity, and genuine love for its residents. We couldn’t ask for more.

My experience with the front desk at Arbor Terrace Lakeway has always been pleasant and professional. Mel, in particular is extremely helpful, kind and professional. She has gone above and beyond on multiple occasions to assist my father and my family to fulfill requests or challenges. Mel is a real treasure. Keep up the great work!

A Wonderful Community with Caring Staff Our family has been very pleased with the care and support our loved one has received at Arbor Terrace Lakeway in Bridges for the past nine months. From my initial visit to move-in, Penny and Lori were incredibly helpful in guiding us through the process. Although every transition is unique, the administrative staff helped to ensure a warm, welcoming and stress-free transition. The initial assessment and reassessment are also very thorough. The care staff is attentive, compassionate, and truly dedicated to the well-being of the community and residents. Some of the staff I have met in the past nine months who really shine: Belinda, Chrissy, Desiree, Rogelio, Serena. It is reassuring to know our loved one is cared for by staff who treat residents with kindness and patience. Dava and Kathy at the front desk are always friendly and helpful. Jae in maintenance does a fantastic job of keeping the community clean. The maintenance team is quick to address any concerns. George is always ready to drive residents around. Overall, we are grateful for the dedication of everyone at Arbor Terrace Lakeway. I highly recommend this community for any family looking for a safe and supportive place for their loved one.

My mom has been there since [date removed]. She started in memory care but thankfully she was reevaluated after 30 days and was moved to assisted living in mid-January. I have been there almost daily over the last two months. There are so many good things- the common areas are always sparkling clean, the lobby is open and bright, the dining room is efficient (and the food is pretty good), the gym is nice and open, and there are daily events and programming for the residents. But the real story is the staff! I would assume that most places would have high turnover, but I've seen the same faces over the last two months. Everyone (and I mean EVERYONE) is kind and outgoing. The receptionists are amazing, the activity director is funny and always trying to get residents involved, the med techs and support staff know the residents' names and their needs, the servers in the dining room usually know what to bring for the regular residents, the nurses are kind, and overall, it's just a warm, friendly, and fun environment!

My mother was a resident at the Bridges Community for four months before her recent passing, and I cannot express enough gratitude for the exceptional care she received. The staff at Arbor Terrace is, without a doubt, the most compassionate and dedicated group I have ever encountered in any healthcare or caregiving setting. From the start, the caregivers went above and beyond—not just for my mother but for our entire family. Many even shared their personal phone numbers with me, offering updates and reassurance about how Mom was doing. When my mother passed away, the staff’s genuine care was profoundly evident. One gesture that stands out to me came from Rogelio, a young caregiver, who brought roses for my mother during her final days. His kindness and thoughtfulness were an example of the level of care and compassion that Arbor Terrace gave my Mom daily. The administrative staff was equally exceptional. Penny, the head of Arbor, was always available and willing to help. When I encountered an issue with the bathroom not being cleaned, she personally came to the room and ensured it was addressed immediately. It never became an issue again. Lori, the head of staff, maintained open communication with me, always making sure our needs were met and providing invaluable support. The maintenance team, especially Rich, also deserves special recognition. He consistently went above and beyond to help us, whether it was mounting items, taking things to the dumpster, or offering a friendly hand with any request. His warm and helpful attitude made every interaction a pleasure. One of the standout aspects of the Bridges Community is the incredible stability of their staff. Unlike other facilities where high turnover disrupts continuity of care, Bridges has a dedicated team that clearly loves their work. Throughout our time there, we saw the same familiar faces—a comfort not only to us but also to the residents. The staff genuinely looks out for the residents, fostering a warm and caring environment where everyone feels seen and valued. A special mention goes to Belinda, one of the kindest caregivers I've met. She always took the time to bring my mother her favorite cup of coffee and made sure she was comfortable, setting her up in a recliner to watch movies. Belinda’s thoughtful attention to my mom’s comfort showed the true heart of the Bridges Community. I would also like to acknowledge the lovely ladies at the front desk. They were always so sweet and welcoming, making every visit a little brighter. I will especially miss their smiling faces that greeted us each time we arrived. Their warmth and kindness were felt every single day. The Bridges Community also offers a well-thought-out array of activities for residents with memory challenges, including bingo, movies, trivia, and crafts. While my mother couldn’t participate in many of these due to her disabilities, she truly enjoyed the sense of community. Unlike other facilities where residents may remain isolated in their rooms, Bridges fosters a warm, communal atmosphere where residents spend time together, creating a supportive and social environment. The building itself is beautiful, clean, and thoughtfully designed. I especially appreciated that the memory care section wasn’t hidden behind obvious locked doors or labeled as a "neighborhood," as I’ve seen in other places. My mom had previously been in a fancier, more expensive facility nearby with that kind of setup, and she resisted going behind the locked doors. At Bridges, she didn’t even notice—everything just felt like another welcoming hallway. This subtle design choice helped her feel more at ease, preserving her dignity and comfort. I wholeheartedly recommend the Bridges Community at Arbor Terrace to anyone seeking compassionate and comprehensive memory care for their loved one. Knowing my mother was surrounded by such love, dignity, and kindness in her final months is a comfort I will always hold dear.