What Our Residents Say

I would recommend Arbor Terrace. While others may have a different preference. One of the top things on my "preference list" was a minimum of traffic & pollution and a sense of tranquility, which Arbor fulfills. To be perfectly honest, the 1 thing that have been of concern for me is a security issue e.g. access to each tenant's room, I think that the internal controls in that area needs to be tightened. The Front desk should have a written log each time that a worker, etc. needs a key for a specific room and that worker should sign when taking and returning the key/fob. (If 1 Fob fits all, the rooms being visited should be identified. Additionally the tenant should be told beforehand unless they have waived that right or there is an emergency ( i.e. sick tenant, fire, flooding, etc.)

Biggest problem is that there are not enough staff. Second problem is the rigidity of dining arrangements. Everyone must have an assigned table and an assigned time for eating. Breakfast and dinner are provided but I don't eat breakfast and I still do not have a permanent dinner table after 3 months. They cannot provide a table at my preferred time of 5:45 and want me to eat at 6:30 which is too late. Third problem is that the quality of the food is quite variable. The facility is not helpful for people who cannot eat dairy products.

The team was very welcoming to my grandfather and family from the very first time we toured Arbor Terrace. Every time I walk in to visit I am greeted warmly and any questions I have are answered quickly. I feel that the residents are genuinely cared for and respected by all the staff. The apartments are spacious and clean, as well as the entire building. We are very happy with our decision to make The Arbor Terrace my grandfather’s new home.