Having access to working iPhones, iPads and other devices is more critical than ever for many seniors, given the restrictions imposed to keep them safe during the COVID-19 pandemic. That’s why The Arbor at BridgeMill offers tech support and biweekly tech classes, led by Engagement Coordinator James De Los Rios.
“Our residents definitely love this,” he said. “They tell me what an impact these devices have for them. And right now, because they can’t rely on in-person tech support from their grandkids or kids as they normally would, it’s even more important.”
Many residents rely on iPhones or other smartphone devices or iPads and tablets, with their larger, easier-to-see screens.
In the independent living area of the community, De Los Rios teaches the class on alternate Fridays, typically starting with a brief lecture on a topic of interest followed by individual instruction and help as needed. He uses a large, touch-screen computer to demonstrate how to use devices or platforms. (For safety, each participating resident sits at an assigned table to ensure social distancing, and everyone wears masks.)
Among the most popular topics he covers: cybersecurity and fraud prevention, and how to use emojis and to create personalized avatars so that residents can send fun, customized messages to friends and family, especially grandchildren.
“Emojis were a big hit,” he said. “The residents loved creating their own avatars (cartoon characters that resemble users) with messages like ‘Happy Birthday!’ It’s fun to see what the residents come up with.”
In the assisted living area, De Los Rios schedules one-on-one sessions, typically in the resident’s apartment, and helps install new computers or other devices. (For those visits, he wears a mask and gloves.) He also assists residents setting up new accounts in instances where they’ve lost or forgotten a password or username.
De Los Rios, by the way, doesn’t have any specific training in computers.
“I studied criminal justice and forensic behavior in college,” he said with a smile. “But I’m a millennial. It’s just part of the youth package, I guess!”
He adds that he enjoys helping the residents with their tech needs because their devices help keep them connected and engaged with loved ones and friends.
“They know they can get some help and not stay frustrated if they hit a roadblock,” he said. “After I’ve assisted, a resident will tell me, ‘Now I can talk to my grandkids’ or ‘Now I can do a Zoom call with my doctor.’ It really gives them peace of mind to know they can get help.”
