The Arbor Company is pleased to share that 29 of our communities have been officially selected for the Activated Insights’ 2025 Customer Experience Award. While underscoring our commitment to those we proudly serve daily, this recognition inspires our deep gratitude towards the residents and beloved families who put their trust in the Arbor name.
What Is the Customer Experience Award?
Provided by renowned research organization Activated Insights, The Customer Experience Award is given to senior living and long-term care communities that rank within the top 15% of providers nationwide, determined by comprehensive feedback from residents, patients, and their families. The evaluation process involves in-depth monthly telephone interviews, where participants provide open-ended responses and ratings across multiple categories, ensuring a thorough assessment of each community's performance.
Celebrating Our Dedicated Team and Seniors
At The Arbor Company, we believe that exceptional care goes beyond meeting the basic needs of our residents; it's about creating a community where they feel valued, respected, and engaged every day. This recognition from Activated Insights reinforces that mission to deeply enrich the lives of those we serve.
We extend our heartfelt gratitude to residents and their families for their trust and feedback, which play a crucial role in our continuous improvement. The hard work is only just beginning! We would also like to commend our dedicated team members, whose passion and commitment make achievements like this possible, causing a ripple effect across all Arbor communities.
As we take a small pause to celebrate this accomplishment, we remain steadfast in our commitment to excellence, striving to set new standards in senior care and ensuring that all members of our community continue to thrive on their terms.
To learn more about how the Arbor name is making a positive impact in the lives of seniors, find one of our award-winning communities near you and book your personalized tour.
2025 Customer Experience Award for Independent Living
- The Lakeside at Amelia Island
- The Arbor at BridgeMill
- Arbor Terrace Citrus Park
- Arbor Terrace Herndon
- Arbor Terrace Hamilton Mill
- Arbor Terrace Middletown
- Mirabelle
- Opus East Memphis
- Preserve at Palm Aire
- Arbor Terrace Peachtree City
- Summit of Uptown
- Arbor Terrace Teaneck
- The Vantage at Cityview
2025 Customer Experience Award for Assisted Living
- Arbor Terrace Asheville
- Arbor Terrace Crabapple
- Eden Terrace of Spartanburg
- Arbor Terrace Fulton
- Arbor Terrace Hamilton Mill
- Arbor Terrace Highland Park
- Arbor Terrace Knoxville
- Arbor Terrace Lakeway
- Mirabelle
- Arbor Terrace Naperville
- Opus East Memphis
- Arbor Terrace Peachtree City
- Arbor Terrace Roseland
- Arbor Terrace Shrewsbury
- Solana at East Cobb
- Arbor Terrace South Forsyth
- Arbor Terrace Sudley Manor
- Summit of Uptown
- The Vantage at Cityview
- Arbor Terrace Willistown